Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the EatProtein website at eatprotein.co.uk ("the Site") and any purchases you make from us.

EatProtein is a trading name of ShakeThatWeight Ltd, a company registered in England and Wales. Our registered address is Unit B1, Dewsbury Road, Fenton Trade Park, Stoke-on-Trent, ST4 2TE.

By using our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Use of the Website

You may use our Site for lawful purposes only. You agree not to:

• Use the Site in any way that breaches applicable laws or regulations
• Use the Site to transmit unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Site, server, or database
• Use automated systems (bots, scrapers) to access the Site without our written permission
• Interfere with or disrupt the Site or servers connected to it

We reserve the right to restrict or terminate your access to the Site at our discretion if we believe you have violated these Terms.

3. Your Account

When you create an account on our Site, you are responsible for:

• Providing accurate and complete registration information
• Keeping your login credentials confidential
• All activity that occurs under your account

If you suspect any unauthorised use of your account, please contact us immediately at [email protected].

4. Products and Pricing

We take care to ensure that product descriptions and pricing on our Site are accurate. However:

• All prices are displayed in British Pounds Sterling (£) and include VAT where applicable
• We reserve the right to change prices at any time without prior notice, though changes will not affect orders already confirmed
• Product images are for illustrative purposes — actual packaging and appearance may vary slightly
• In the unlikely event of a pricing error, we will contact you before processing your order

All products are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a full refund.

5. Orders and Payment

When you place an order through our Site:

• Your order is an offer to purchase. We are not obliged to accept any order.
• An order confirmation email acknowledges receipt but does not constitute acceptance. Acceptance occurs when we dispatch your order.
• We accept payment via Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are processed securely through PCI DSS-compliant providers.
• You must be at least 18 years old to place an order.

We reserve the right to cancel orders where we suspect fraud or where the purchaser has breached these Terms.

6. Delivery

We deliver across the United Kingdom. Key delivery information:

• Free delivery on orders over £65
• Standard delivery typically takes 2–5 working days
• Delivery timescales are estimates and not guaranteed
• Risk of loss or damage passes to you upon delivery

For full details, please see our Delivery Information page.

7. Returns and Refunds

We offer a 30-day money-back guarantee on unopened items. Key points:

For the full guarantee terms, please see our 30-Day Guarantee page.

Your Statutory Rights

These Terms do not affect your statutory rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund as appropriate.

Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This is in addition to our 30-day guarantee. To exercise this right, contact us at [email protected] with your order number.

8. Subscriptions

If you sign up for a subscription:

• Your card will be charged automatically at the agreed interval (e.g. every 30, 60, or 90 days)
• You can pause, skip, or cancel your subscription at any time from your account dashboard or by contacting us
• Cancellation takes effect before the next scheduled payment — there is no cancellation fee
• Subscription pricing is subject to change, but we will notify you in advance of any price increase

9. Discount Codes and Promotions

• Discount codes are subject to their specific terms and may have expiry dates, minimum order values, or product restrictions
• Only one discount code may be used per order unless stated otherwise
• We reserve the right to withdraw or modify promotions at any time
• Codes obtained through unauthorised means will be void

10. Intellectual Property

All content on this Site — including text, images, logos, graphics, product descriptions, and design — is the property of ShakeThatWeight Ltd or its licensors and is protected by UK and international copyright and trademark laws.

You may not reproduce, distribute, modify, or republish any material from this Site without our prior written consent.

11. User Content

If you submit content to our Site (such as product reviews or social media posts that we feature), you:

• Grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display that content in connection with our business
• Confirm the content is your own original work and does not infringe any third-party rights
• Agree that we may moderate, edit, or remove content at our discretion

12. Limitation of Liability

To the fullest extent permitted by law:

• We provide the Site and products "as is" without warranties of any kind beyond those implied by law
• We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products
• Our total liability for any claim shall not exceed the amount you paid for the specific product or order in question

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites. Following any third-party link is at your own risk.

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.