Shop with Complete Confidence
Not quite right? No worries. We offer a full refund on any unopened items returned within 30 days — no fuss, no small print.
Our Promise to You
Your Satisfaction, Guaranteed
We believe you'll love what you try — but if something isn't right, we've made returns as simple as possible.
30 Days
From the date your order arrives — that's a full month to decide.
Full Refund
100% of the product price returned to your original payment method.
Unopened Items
Products must be sealed and in their original packaging.
Easy Process
Just get in touch and we'll guide you through every step.
Simple & Straightforward
How It Works
Three simple steps to a hassle-free return.
Get in Touch
Email us at [email protected] within 30 days of receiving your order. Let us know your order number and which items you'd like to return.
Send It Back
Pop the unopened items back in their original packaging and send them to the address we provide. We recommend using a tracked delivery service.
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 5–7 working days back to your original payment method.
The Details
Full Guarantee Terms
Everything you need to know, laid out clearly.
What's Covered
- All EatProtein products purchased directly from eatprotein.co.uk
- Items in their original, unopened, and sealed packaging
- Returns initiated within 30 days of the delivery date
- Full product price refunded (100% of item cost)
What's Not Covered
- Opened, used, or partially consumed products
- Items with damaged or missing packaging
- Returns requested after the 30-day window
- Original shipping costs (unless the item arrived faulty or incorrect)
- Products purchased from third-party retailers
Good to Know
- Return postage is the customer's responsibility unless the item arrived faulty, damaged, or incorrect — in which case we'll cover it.
- We recommend using a tracked delivery service when returning items. We can't take responsibility for returns lost in transit.
- Refunds are processed within 5–7 working days of us receiving your return. It may take an additional 3–5 days for the funds to appear in your account depending on your bank or payment provider.
- If you received a faulty or incorrect item, please email us with a photo and we'll sort it out as quickly as possible — often without needing you to return the item at all.
- This guarantee is in addition to your statutory consumer rights under UK law.
Common Questions
Frequently Asked Questions
Ready to Shop Risk-Free?
Every order is backed by our 30-day money back guarantee. Clean nutrition, zero risk.
Browse Our Range →Have a question about a return? Drop us an email at [email protected] and we'll get back to you within 24 hours.